Communications Tool
What it does
Communications Tool helps service advisors clean up or generate customer-facing messages.
Communication Type controls what kind of message the tool should produce.
Polished Result is the result area where the finished message appears.
Professional Tone is the result style used for the output.
How to use it
Communication Polish corrects and clarifies an existing advisor message.
Service Recommendations creates a customer message explaining recommended services.
High-Cost Justification helps explain a large estimate with clear and respectful wording.
Appointment Reminder helps confirm appointment details and next steps.
Warranty Denial helps explain non-covered repairs clearly.
Vehicle Ready creates a message telling the customer their vehicle is ready.
Service Update Text creates a brief SMS-style update for the customer.
Original Text is where you paste the draft message, inspection notes, appointment details, or other information the selected communication type needs.
Polish Text creates the finished message.
Refresh clears the current result so you can start over.
Copy can be used from the result panel when you want to move the polished message into another system.
Print can be used from the result panel when you need a printed copy of the message.